If you receive the following error message when trying to install the Ultra AV app:
Then you are trying to install the wrong version of the app on your computer. Generally, processors use one of three architectures, x86, x64 or ARM64. The architecture it uses defines how the computer works, and apps built for one architecture typically does not work with the other. You can see it like a blueprint, where an app built with one set of blueprints won't be possible to assemble properly if you were to suddenly follow a different set of blueprints.
This specific message is due to one of two things. Either, you are trying to install the 32-bit version of the app on a computer and processor designed for 64 bit, or you are trying to install the 32 bit application on a computer using an ARM64 processor.
You will need to download the application designed for your system in order to install and launch it.
If you require assistance finding the correct app for your system, please contact our customer support.